Delivery & Returns

A commission from Sitting Spiritually is made to be lived with for years to come, so delivery matters. From the moment your order is confirmed, we aim to make the process clear, considerate and straightforward - whether your piece is travelling across the UK or further afield.

Delivery in the UK

Most of our furniture is made to order, with lead times typically around 4–6 weeks from commission. During busier periods it may take a little longer, but we will always keep you informed and confirm timings with you as your order progresses. Delivery is priced separately from the furniture itself and is either shown at checkout or quoted in advance, depending on the product and destination.

For many swing seat and frame orders, we can offer delivery with optional assembly. If assembly is selected, your furniture is placed in position and set up on site. Larger or more specialist pieces, such as pergolas and some day beds, may require a different delivery or installation arrangement, which we will discuss with you before dispatch.

Access and placement

Before delivery, it is helpful for us to know about anything that may affect access — narrow lanes, gates, steps, uneven ground, soft lawns or restricted parking, for example. Our delivery team is used to garden settings and difficult access, but advance notice helps us plan properly and avoid delays on the day. If you have chosen on-site assembly, you should also ensure the intended location is ready and accessible.

If your furniture is to be positioned on grass for any length of time, we recommend protecting the legs with paving slabs or another firm level base. This is especially important for long-term siting and will help preserve both the furniture and the ground beneath it.

International delivery

We regularly arrange delivery outside the United Kingdom and have experience sending commissions across Europe, Ireland, the USA, Australia and further afield. International delivery is quoted individually, as the right method depends on the size of the piece, the destination and whether assembly is required. Some orders travel by specialist van or courier; others are carefully crated for export.

For European destinations, some countries can order online and others are handled by quotation. For the USA, furniture may be air freighted and crated. For Australia and certain long-haul destinations, sea freight may be more appropriate and lead times will naturally be longer. VAT, local taxes, duties and import formalities vary by destination, so we will explain the position for your order before it is confirmed.

On the day of delivery

Please inspect your furniture as soon as it arrives. In the unlikely event that anything appears damaged, incorrect or incomplete, let us know straight away. Where possible, please also note any visible issue with the delivery team at the time and send photographs to our team promptly afterwards. Keeping the packaging until any issue is resolved is always helpful. This is the approach used by many premium furniture makers and it allows us to put matters right quickly.

For transit-related issues, we recommend contacting us within 48 hours of delivery so that we can assess the matter with our delivery partners without delay. This does not affect your statutory rights.

Returns and change of mind

If you purchase a standard item online, by phone or by email and then change your mind, you may cancel your order within 14 days of receiving the goods. Once you have told us you wish to cancel, you should return the item within 14 days. Returned items must be in unused, as-new condition and, where reasonably possible, in their original packaging.

If you are cancelling because you have changed your mind, the cost of returning the furniture is normally your responsibility. If we arrange collection on your behalf, we may charge the direct cost of collection. We may also reduce any refund if the furniture has been handled beyond what is reasonably necessary to inspect it. Refunds are made to the original payment method and, where a refund is due, are typically processed within 14 days of the goods being returned to us or collected.

Made-to-order, bespoke and personalised commissions

Many Sitting Spiritually pieces are made to order and some are made to your specification, personalised or commissioned with bespoke details. Because of that, changes and cancellations are best discussed with us as early as possible. Once work has begun, or where a piece has been made specifically for you, cancellation and return rights may differ from those for standard stock items, and charges may apply to cover costs already incurred. Where this applies, we will always make it clear during the order process and our full Terms & Conditions will govern the contract.

If you wish to make a change to your order after it has been placed, please contact us promptly. We will always do our best to accommodate changes where possible and let you know any impact on cost or lead time before proceeding.

Faulty, damaged or incorrect items

If your furniture arrives faulty, damaged, misdescribed or not as ordered, please contact us and we will work with you to put things right. Depending on the circumstances, this may include repair, replacement, collection, re-performance of a service or a refund, in line with your legal rights and our warranty terms.

Our furniture is covered by a 5 Year Guarantee on new commissions, and the Accoya timber used for the painted range also carries a longer manufacturer-backed timber warranty. As with all outdoor furniture, the guarantee is subject to proper care, maintenance and normal use. Full details are available on our Guarantee and Terms & Conditions pages.

Need help before ordering?

If you would like advice on delivery access, assembly, international shipping or the best option for your garden, please get in touch before ordering. We are always happy to guide you through the practical details so everything feels considered from the outset.