DeliveryFrequently Asked Questions

Delivery FAQ

My garden is difficult to get to, will that be an issue?

In terms of road access, we use a removals company.They use large vans (typically Ford Transits) that can access all but the smallest roads. Our delivery team will carry your commision to your chosen spot and if required assemble .

Is delivery included in the price?

Delivery is always itemised separately from the product. It is based on postcode, you can find out the cost of delivery by adding a product to the basket and inputting your details.You can choose deliver or deliver and assemble at that point.

Do you deliver to outside the United Kingdom?

Absolutely, delivery can be arranged for anywhere in the world. Although the shipping of large products in a container may initially seem expensive, this can be offset against the VAT which won’t be payable.

Delivering to Australia may in fact cost no more than delivering to Scotland.

Given the incredibly bespoke nature of our products, delivery is costed on an individual basis so please don’t hesitate to get in touch.

Will you deliver and assemble my garden furniture on site?

Yes, we use a local removals company called Saturn Removals who will take your swing seat and frame from the workshop and deliver to your door. They’ll assemble the frame in position for you before inviting you to sit on the seat for testing and adapt it to your personal height.

We don’t offer assembly for rope swings at this time, though we do provide setup instructions and we’re happy to guide you as much as required. Pergolas are normally deliver only, we can offer assembly, this is very much POA

How will they be delivered?

For larger items such as swing seats , our delivery team will deliver your in a small van and assemble the product on-site for you. Pergolas come as self assembly. We try and minimise our carbon footprint by avoiding using large HGV’s.

If we’re delivering abroad, the product will be delivered in a protected crate and delivered to your door.

Is assembly an extra cost?

Typically, we quote for delivery and assembly together,the assembly element is an extra £40

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